An NBFC put everyday employee services on self-serve across 200 locations
An NBFC put six everyday employee workflows — directory, documents, agreements, expenses, travel and appointments — on self-serve across 200 locations for 12,000 staff.
The challenge
Directory lookups, document requests, agreements, expense claims, travel and appointment booking were scattered across email and admin desks.
When directory lookups, document requests, agreements, expense claims, travel and appointments are scattered across email and admin desks, the long tail of workplace admin quietly eats people's days and floods HR and admin with tickets.
What we deployed
NEXUS Employee Services — Directory, Documents, Agreements, Expenses, Travel Desk and Appointments, all on one login.
Key capabilities- DirectoryFind and reach colleagues instantly.
- DocumentsPull and share documents on demand.
- AgreementsSign agreements digitally.
- ExpensesClaim and approve reimbursements fast.
- Travel deskBook and manage travel in-app.
- AppointmentsSchedule meetings and services.
How it works
Employees self-serve the whole set — find colleagues, pull documents, sign agreements, claim expenses, book travel and schedule appointments — from a single app.
Outcomes
- Six admin workflows self-served in one app
- Fewer tickets to HR and admin
- Faster reimbursements and approvals
- One directory and document source of truth
The use case in depth
Every large organisation has a long tail of small admin workflows that individually seem trivial but collectively consume enormous time. Putting them on self-serve — one login for directory, documents, agreements, expenses, travel and appointments — removes that drag.
For 12,000 staff across 200 locations, the compounding effect is fewer tickets to HR and admin, faster approvals, and one source of truth for people and documents — admin capacity redirected from processing to real work.
Explore the UrSpayce Employee Services suite
The UrSpayce Employee Services suite puts directory, documents, agreements, expenses, travel and appointments on one self-serve login.
See the UrSpayce Employee Services suite →Frequently asked questions
What does an employee services suite include?
UrSpayce bundles directory, documents, agreements, expenses, travel desk and appointments on one login, so employees self-serve everyday admin instead of emailing HR and admin desks.
How does self-serve reduce HR workload?
When employees find colleagues, pull documents, sign agreements, claim expenses and book travel themselves, HR and admin receive far fewer routine tickets and approvals move faster.
Can it run across many locations?
Yes. UrSpayce runs employee services for thousands of staff across hundreds of locations from one platform.