NEXUS · Helpdesk

Help desk management,
tickets, triage, resolution.

Workplace support with a system of record. Raise, assign, track and resolve IT, facility, equipment and safety requests from one dashboard — with SLA tracking and full history.

Book a demo →See the modules
ITFacilityEquipmentSafetySLA trackingAudit logs
Helpdesk12 open
#4821 · AC not coolingIn progress
#4822 · Light flickerNew
#4818 · Water leakResolved
7 modulesRequest to resolution
SLATimely resolution
CategoriesIT · Facility · Safety
HistoryEvery ticket kept

Organizations rely on many internal services — IT, facilities, safety and admin. Email and phone requests result in delayed responses, untracked issues and limited visibility into what's outstanding.

UrSpayce Help Desk Management centralizes workplace service requests through a structured ticketing system — employees raise requests and track status while admins assign and resolve from one dashboard.

Status indicators keep every request transparent, and real-time dashboards evaluate ticket trends, resolution times and workload across support teams.

Feature modules

What's inside Helpdesk

Purpose-built modules that cover the workflow end to end.

HD-01

Ticket Creation & Logging

  • Employees create tickets to report issues.
  • Categorize under IT, facility, equipment or safety.
  • Each ticket records category, description and raiser.
HD-02

Assignment & Workflow

  • Assign tickets to the right team by category.
  • Teams track, update and coordinate resolution.
  • Structured workflows ensure timely handling.
HD-03

Status Tracking

  • Track each request from creation to resolution.
  • Status — Created, In Progress, Completed.
  • Employees stay informed on their requests.
HD-04

History & Records

  • Centralized history of all raised tickets.
  • Review past issues and resolution actions.
  • Identify recurring issues to improve processes.
HD-05

Logs & Activity Tracking

  • Detailed logs of updates and assignments.
  • Track actions by admins and support staff.
  • Transparency simplifies issue tracking.
HD-06

Support Analytics

  • Dashboards: total, resolved and in-progress tickets.
  • Analyze trends to spot common issues.
  • Monitor average resolution time.
HD-07

Settings & Controls

  • Configure categories, sub-categories and priorities.
  • Manage support team assignments and rules.
  • Secure access via role-based controls.
Built for every industry

Helpdesk for all industries

A cloud platform that fits businesses of every size and sector.

Aerospace & DefenseTransportation & LogisticsFood & BeverageGovernmentEducationManufacturingProfessional ServicesPharma & Biotech
Powered by UrSpayce

Connect the tools you already use

Updates flow straight into the apps your team lives in.

Google Workspace
Google WorkspaceSync users into your employee directory.
Microsoft Teams
Microsoft TeamsNotify teams on every update.
Slack
SlackInstant alerts in a channel or DM.
Zoom
ZoomPrivate notifications for updates.
Outlook
OutlookSchedule and invite without switching tools.
Microsoft 365
Microsoft 365Notify designated groups.
Google Calendar
Google CalendarBook and invite from your calendar.
Apple Wallet
Apple WalletPasses that live in the wallet.

Enterprise-level security

UrSpayce meets industry-leading data-security standards to protect your data from unauthorised access, use or disclosure.

End-to-end encryptionTwo-factor authenticationRole-based access controlFull audit logs
SOC 2 Type IISOC 2 Type II
GDPRGDPR
ISO 27001ISO 27001
FAQ

Questions, answered

What kinds of requests can employees raise?
Anything workplace-related — IT support, equipment maintenance, safety concerns or facility issues — each logged with category, description and priority.
Can we track SLAs and resolution times?
Yes. Status indicators track every ticket from Created to Completed, and dashboards monitor average resolution time and workload across teams.
How are tickets routed?
Tickets are assigned to the right support team by category, with structured workflows so nothing falls through the cracks.
Is there a record of past issues?
Yes. A centralized history keeps every ticket, its resolution and timeline — useful for spotting recurring problems and improving support.

See UrSpayce run your workplace.

Helpdesk is part of the UrSpayce platform — one login across visitors, desks, rooms, assets and more, AI-native and connected end to end.

Book a demo →