โœฆ The queue companion to UrSpayce VMS

Visitor queues,
solved.

Real-time, multi-tenant queue management for branches, banks, clinics, and embassies. Self-service kiosks, virtual queues over QR, predictive wait times, and a TV display board โ€” all in one platform.

Book a demo โ†’
Multi-tenantReal-timeML-assisted ETA2G-friendly
NOW SERVINGLIVE
TOKEN
A042
Counter 1 ยท 02:31
TOKEN
C019
Counter 2 ยท 01:08
WAITING
12
AVG WAIT
4m 12s
TODAY
184
๐Ÿ”” A042 โ€” please proceed to Counter 1
TRUSTED PATTERNS FROM
BANKSHOSPITALSEMBASSIESRETAILGOV SERVICES
Platform

Everything a modern lobby needs

From walk-ins to virtual queues. From a phone to a 65" TV. One real-time engine.

LIVE FEED

Real-time everywhere

Socket.io rooms push state to every screen. No polling, no refresh โ€” visitors, agents and managers all see the truth at the same moment.

TOKENS / HR
247
โ–ฒ +18%
AVG WAIT
3m 42s
โ–ผ โˆ’1m
NPS
72
โ–ฒ +9
A042 โ†’ Counter 1C019 issuedL007 completedA043 issued
โš–๏ธ

Smart routing

Priority + VIP + FIFO with skill-based matching. Auto-rebalance bumps starved waiters.

Fairness engine
โฑ๏ธ

ML-assisted ETA

EWMA over recent service times for honest, calibrated wait estimates per counter.

๐Ÿข

Multi-tenant

Tenants โ†’ branches โ†’ services โ†’ counters โ†’ agents. Full RBAC.

๐Ÿ”€

Multi-channel intake

Kiosk, QR, mobile, WhatsApp, reception, appointments โ€” one unified token.

KioskQRWhatsAppSMSWeb
+38% throughput
๐Ÿ“Š

Insights

Throughput, sentiment, SLA breaches, predictive staffing.

๐Ÿ“ฑ

Hardware-free

Any tablet becomes a kiosk. Any TV becomes a display board.

๐Ÿ“ถ

2G-friendly

Lazy routes, slim bundles, ~85 KB first paint โ€” works on patchy networks.

๐Ÿ”’

Enterprise security

JWT, RBAC, tenant isolation, immutable audit trail per token.

Product

Five surfaces. One platform.

Each surface is purpose-built for the device it runs on.

SELF-SERVICE KIOSK

Wizard for walk-ins. Big buttons, big tokens, big QR.

A four-step flow: pick a service, share a few details, confirm with a smart-counter recommendation, walk away with a printed/QR token in 12 seconds.

Service templatesVIP / Senior priorityGroup of NDocument checklist
Q ยท Self-service kioskLIVE
A
New account opening
~10 min
โ€บ
C
Cash deposit
~4 min
Express
L
Loan consultation
~15 min
โ€บ
DISPLAY BOARD

A lobby TV that announces, in any language.

Animated 'Now serving' panel with TTS over Web Speech API. No additional hardware โ€” any Chrome on a TV works.

TTS announcementsMulti-languagePer-counter heatAuto-update
UrSpayce โ€” HSR Layout11:24
TOKEN
A042
Counter 1
TOKEN
C019
Counter 2
RECENT
L007 ยท serving
A041 ยท completed
C018 ยท completed
VISITOR MOBILE

Skip the line. Get notified to come in.

Scan the kiosk QR or join via link. Live position, ETA, walk-away mode, and post-service feedback โ€” all without an app install.

Walk-away modeLive positionSmart ETANPS feedback
UrSpayce VQMSwaiting
A042
You are
#3
est. wait ~ 6m
๐Ÿšถ
Walk-away mode
We'll alert you when 2 ahead
ON
tap to refresh
๐Ÿ“Š

Admin Dashboard

Operations, KPIs, configuration. Where managers live.

๐Ÿ‘ฅ

Agent Console

Counter staff workstation. Call, serve, hold, transfer, complete.

๐Ÿ“ฑ

Mobile virtual queue

Skip the line โ€” join from a phone, get notified to come in.

Solutions

Built for industries with the busiest lobbies

See all solutions โ†’
๐Ÿฆโ†’
KYC ยท ACCOUNTS ยท LOANS

Banks

Branch lobbies, KYC updates, cash counters and loan consultations โ€” without the wait.

 ๐Ÿฉบโ†’
OPD ยท PHARMACY ยท LABS

Hospitals

OPD registration, doctor consultations, diagnostics and billing โ€” patient-first.

 ๐Ÿ›๏ธโ†’
RTO ยท MUNICIPAL ยท ID

Government

Citizens served right โ€” accessible, multilingual, audit-ready.

 ๐Ÿ›‚โ†’
VISA ยท CONSULAR ยท BIOMETRIC

Embassies

Visa interviews, document attestation, dignified service for every applicant.

 ๐Ÿ›๏ธโ†’
SERVICE ยท RETURNS ยท CLICK-AND-COLLECT

Retail

Premium experience for every visitor, regardless of footfall.

Bring the lobby online โ€” today.

Start with a single branch and scale to a global rollout. Multi-tenant, multi-language, multi-channel.

Book a demo โ†’