✦ The queue companion to UrSpayce VMS

Visitor queues,
solved.

Real-time, multi-tenant queue management for branches, banks, clinics, and embassies. Self-service kiosks, virtual queues over QR, predictive wait times, and a TV display board — all in one platform.

Book a demo →
Multi-tenantReal-timeML-assisted ETA2G-friendly
NOW SERVINGLIVE
TOKEN
A042
Counter 1 · 02:31
TOKEN
C019
Counter 2 · 01:08
WAITING
12
AVG WAIT
4m 12s
TODAY
184
🔔 A042 — please proceed to Counter 1
TRUSTED PATTERNS FROM
BANKSHOSPITALSEMBASSIESRETAILGOV SERVICES
Platform

Everything a modern lobby needs

From walk-ins to virtual queues. From a phone to a 65" TV. One real-time engine.

LIVE FEED

Real-time everywhere

Socket.io rooms push state to every screen. No polling, no refresh — visitors, agents and managers all see the truth at the same moment.

TOKENS / HR
247
▲ +18%
AVG WAIT
3m 42s
▼ −1m
NPS
72
▲ +9
A042 → Counter 1C019 issuedL007 completedA043 issued
⚖️

Smart routing

Priority + VIP + FIFO with skill-based matching. Auto-rebalance bumps starved waiters.

Fairness engine
⏱️

ML-assisted ETA

EWMA over recent service times for honest, calibrated wait estimates per counter.

🏢

Multi-tenant

Tenants → branches → services → counters → agents. Full RBAC.

🔀

Multi-channel intake

Kiosk, QR, mobile, WhatsApp, reception, appointments — one unified token.

KioskQRWhatsAppSMSWeb
+38% throughput
📊

Insights

Throughput, sentiment, SLA breaches, predictive staffing.

📱

Hardware-free

Any tablet becomes a kiosk. Any TV becomes a display board.

📶

2G-friendly

Lazy routes, slim bundles, ~85 KB first paint — works on patchy networks.

🔒

Enterprise security

JWT, RBAC, tenant isolation, immutable audit trail per token.

Product

Five surfaces. One platform.

Each surface is purpose-built for the device it runs on.

SELF-SERVICE KIOSK

Wizard for walk-ins. Big buttons, big tokens, big QR.

A four-step flow: pick a service, share a few details, confirm with a smart-counter recommendation, walk away with a printed/QR token in 12 seconds.

Service templatesVIP / Senior priorityGroup of NDocument checklist
Q · Self-service kioskLIVE
A
New account opening
~10 min
›
C
Cash deposit
~4 min
Express
L
Loan consultation
~15 min
›
DISPLAY BOARD

A lobby TV that announces, in any language.

Animated 'Now serving' panel with TTS over Web Speech API. No additional hardware — any Chrome on a TV works.

TTS announcementsMulti-languagePer-counter heatAuto-update
UrSpayce — HSR Layout11:24
TOKEN
A042
Counter 1
TOKEN
C019
Counter 2
RECENT
L007 · serving
A041 · completed
C018 · completed
VISITOR MOBILE

Skip the line. Get notified to come in.

Scan the kiosk QR or join via link. Live position, ETA, walk-away mode, and post-service feedback — all without an app install.

Walk-away modeLive positionSmart ETANPS feedback
UrSpayce VQMSwaiting
A042
You are
#3
est. wait ~ 6m
🚶
Walk-away mode
We'll alert you when 2 ahead
ON
tap to refresh
📊

Admin Dashboard

Operations, KPIs, configuration. Where managers live.

👥

Agent Console

Counter staff workstation. Call, serve, hold, transfer, complete.

📱

Mobile virtual queue

Skip the line — join from a phone, get notified to come in.

Solutions

Built for industries with the busiest lobbies

See all solutions →
🏦→
KYC · ACCOUNTS · LOANS

Banks

Branch lobbies, KYC updates, cash counters and loan consultations — without the wait.

 🩺→
OPD · PHARMACY · LABS

Hospitals

OPD registration, doctor consultations, diagnostics and billing — patient-first.

 🏛️→
RTO · MUNICIPAL · ID

Government

Citizens served right — accessible, multilingual, audit-ready.

 🛂→
VISA · CONSULAR · BIOMETRIC

Embassies

Visa interviews, document attestation, dignified service for every applicant.

 🛍️→
SERVICE · RETURNS · CLICK-AND-COLLECT

Retail

Premium experience for every visitor, regardless of footfall.

Bring the lobby online — today.

Start with a single branch and scale to a global rollout. Multi-tenant, multi-language, multi-channel.

Book a demo →
FAQ

Frequently asked questions

What is VQMS?
Real-time, multi-tenant queue management for branches, banks, clinics, and embassies. Self-service kiosks, virtual queues over QR, predictive wait times, and a TV display board — all in one platform.
What are the main capabilities of VQMS?
VQMS covers Real-time everywhere, Smart routing, ML-assisted ETA, Multi-tenant, and Multi-channel intake — managed on one platform with a single login and audit trail.
Which UrSpayce layer does VQMS belong to?
VQMS is part of the NEXUS layer. NEXUS is the workplace-apps layer — every workplace app on one login.
Does VQMS integrate with our existing systems?
Yes. VQMS is part of the unified UrSpayce platform, which connects with access control, HRMS/HRIS, calendars and single sign-on, and works with your existing hardware where relevant — no rip-and-replace.
Is VQMS available in India, the US and the GCC?
Yes. VQMS is live across India, the United States and the GCC (including Saudi Arabia, the UAE, Qatar and Oman), with English and Arabic support and mobile apps for iOS and Android.
See it in action
A private-sector bank cut branch queues across a 120-branch rollout
Read the customer story →
UrSpayce visitor queue management system — token queues, live wait times and counter routing
★★★★★ 5.0 on Google · Live across India · the US · the GCC
Trusted by forward-thinking enterprises
NTPCGupshupGovernment of KarnatakaJuniper SquareOQIPRSA91C4i4DBLDifactoPGPTSCTapi
Book a demo →