Privacy Policy
1. Introduction
UrSpayce ("UrSpayce", "we", "us" or "our") provides an AI-native workplace management platform that helps organizations manage visitors, desks, meeting rooms, workplace safety, assets and related services. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website, use our applications, or otherwise interact with us.
By using our website or services, you agree to the practices described in this policy.
2. Information we collect
We collect information in the following ways:
- Information you provide. Name, work email, company, phone number, job role and any details you submit through demo requests, partner applications, support requests or other forms.
- Workplace data (as a customer). When your organization uses UrSpayce, we process visitor logs, bookings, access records and related operational data on your organization's behalf as a processor.
- Usage and device data. IP address, browser type, device identifiers, pages viewed, referring URLs and interaction events, collected via cookies and analytics.
- Cookies and similar technologies. Used to operate the site, remember preferences (such as language) and measure performance.
3. How we use information
We use the information we collect to:
- Provide, operate, maintain and improve our website and services;
- Respond to enquiries, demo requests and support tickets;
- Communicate updates, security notices and, where permitted, marketing;
- Analyze usage to improve performance, features and user experience;
- Detect, prevent and address fraud, abuse and security incidents;
- Comply with legal obligations and enforce our agreements.
4. Legal bases
Where required (for example under the GDPR), we rely on one or more of the following legal bases: your consent; performance of a contract with you; our legitimate interests in operating and improving our business; and compliance with legal obligations.
5. How we share information
We do not sell your personal information. We may share information with:
- Service providers who process data on our behalf (hosting, analytics, communications) under appropriate agreements;
- Your organization, where you access UrSpayce through an employer or account administrator;
- Legal and safety recipients, when required by law or to protect rights, safety and property;
- Business transfers, in connection with a merger, acquisition or asset sale, subject to this policy.
6. Data security
We maintain administrative, technical and physical safeguards designed to protect information, and we align our practices with recognized standards including SOC 2, ISO/IEC 27001 and GDPR. No method of transmission or storage is completely secure, but we work continuously to protect your data.
7. Data retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements. Retention periods for customer workplace data are governed by our customer agreements.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, to object to processing, and to data portability. To exercise these rights, contact us at [email protected].
9. International transfers
We may process and store information in countries other than where you reside. Where we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses.
10. Children's privacy
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.
12. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at [email protected].