◆ Employee experience · AWNI

Concierge Agent

A frictionless host for every employee request.

Uses NLP and facial recognition to give employees and visitors a VIP experience — book rooms, order pantry, raise requests and get instant answers. Now with Voice AI for frontline staff who aren't at a desk.

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Concierge Agent
::REQUEST"Book a room for 4 at 3pm"BOOKED
::REQUEST"Order coffee to Rm 3"PLACED
::VOICEHindi voice-note → ticketCREATED
::GREETFace recognised · VIP hostWELCOMED
What it does

A frictionless host for every employee request.

Uses NLP and facial recognition to give employees and visitors a VIP experience — book rooms, order pantry, raise requests and get instant answers. Now with Voice AI for frontline staff who aren't at a desk.

Powered by Concierge — one of the five specialized agents in the AWNI core brain.

1 tap
to any workplace service
Voice
AI for frontline
6
languages
Capabilities

Everything the Concierge Agent handles.

Conversational requests

Employees ask in plain language and the agent takes care of it.

Room & desk booking

Find and book the right space in a single sentence.

Pantry & supplies

Order refreshments and supplies to any room or desk.

Voice AI for frontline

Frontline staff raise requests by voice — no app, no desk needed.

Personalized responses

Facial recognition tailors the welcome and the service.

Cross-app actions

One request triggers actions across every workplace app.

How it works

Autonomous, end to end.

1

Ask anything

An employee makes a request by chat, voice or at a kiosk.

2

Understand & personalize

NLP and face recognition tailor the response.

3

Take action

Rooms booked, orders placed, requests raised — automatically.

4

Follow through

The agent confirms, tracks and closes the loop.

The AWNI agents

One brain. A team of agents.

The Concierge Agent is one of six AWNI agents that run your workplace together. Explore the rest.

Reception Agent

Greets & routes visitors

→

Helpdesk Agent

Resolves tickets

→

Security Agent

Monitors & alerts

→

Analytics Agent

Insights on demand

→

Humanoid

Physical agent

→

See the Concierge Agent live.

A 30-minute demo mapped to your sites and teams — see AWNI run your workplace end to end.

Book a demo →
FAQ

Frequently asked questions

What is Concierge Agent?
Uses NLP and facial recognition to give employees and visitors a VIP experience — book rooms, order pantry, raise requests and get instant answers. Now with Voice AI for frontline staff who aren't at a desk.
What are the main capabilities of Concierge Agent?
Concierge Agent covers A frictionless host for every employee request., Conversational requests, Room & desk booking, Pantry & supplies, and Voice AI for frontline — managed on one platform with a single login and audit trail.
Which UrSpayce layer does Concierge Agent belong to?
Concierge Agent is part of the AWNI layer. AWNI is the AI-agents layer — autonomous agents that run operations, human-in-the-loop.
Does Concierge Agent integrate with our existing systems?
Yes. Concierge Agent is part of the unified UrSpayce platform, which connects with access control, HRMS/HRIS, calendars and single sign-on, and works with your existing hardware where relevant — no rip-and-replace.
Is Concierge Agent available in India, the US and the GCC?
Yes. Concierge Agent is live across India, the United States and the GCC (including Saudi Arabia, the UAE, Qatar and Oman), with English and Arabic support and mobile apps for iOS and Android.
UrSpayce AWNI AI concierge agent — handles employee requests end to end
★★★★★ 5.0 on Google · Live across India · the US · the GCC
Trusted by forward-thinking enterprises
NTPCGupshupGovernment of KarnatakaJuniper SquareOQIPRSA91C4i4DBLDifactoPGPTSCTapi
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