How can we help?

Open the app and enter your work email (the email your company uses for you). You will sign in with a password or a one-time code (OTP) sent to your email or phone, depending on your company setup. If you received an invite email, tapping its link signs you in directly.

• Check your spam / junk folder and search for "UrSpayce".
• Make sure you are using your work email, not a personal one.
• Wait 60 seconds and tap "Resend code".
• If it still does not arrive, your workplace admin may not have added you yet — contact them, or email us.

On the sign-in screen tap Forgot password and follow the email link. If your company uses single sign-on (SSO) or OTP login, you will not have a password — just sign in with your work email each time.

Accounts are created and managed by your company workplace administrator. If your workplace is not listed, ask your admin to add you, or email [email protected] with your company name.

Open the relevant app on your home screen (for example Desk, Rooms or Parking), pick a date and an available spot on the floor map, and confirm. Your booking appears on your home screen; you can change or cancel it any time before it starts.

Your home screen shows the apps your company has enabled for you. Apps your company has not subscribed to appear locked. To request one, tap it and choose "Request", or contact your workplace admin.

Open Digital ID to show your QR code at a reader, gate or kiosk, or use tap-to-access (NFC) on supported readers. Access rights are set by your company.

On your Digital ID or a booking, tap Add to Wallet. The pass is then available from your phone lock screen and updates automatically when your booking or access changes.

Open Attendance and tap Check in when you arrive (some sites use QR, face or geofenced check-in). Tap Check out when you leave. You can view your hours and history in the same screen.

Enable notifications for UrSpayce in your phone settings:

• iOS: Settings → Notifications → UrSpayce → Allow Notifications.
• Android: Settings → Apps → UrSpayce → Notifications → On.

Also make sure you are signed in and connected to the internet.

• Camera — to scan QR codes and, where enabled, face check-in.
• Location — for geofenced attendance, finding the nearest desk/parking and wayfinding; used only when you use those features.
• Bluetooth / NFC — for tap-to-access at supported readers.

You can grant or revoke any of these in your phone settings; some features will not work without them.

• Update to the latest version from the App Store / Google Play.
• Close and reopen the app; check your internet connection.
• Sign out and sign back in.
• If it persists, reinstall the app, or email us with your phone model and OS version.

Increase your screen brightness for QR, hold the phone steady, and make sure the reader supports the method you are using. For NFC, unlock your phone and hold the top-back near the reader. If a reader is faulty, tell your front desk or facilities team.

Open the App Store (iOS) or Google Play (Android), search "UrSpayce", and tap Update if available. We recommend keeping automatic updates on.