Solutions · Banks

Branch banking, without the wait.

New accounts, KYC updates, cash counters, loan consultations and locker access — orchestrated across counters with priority routing for relationship customers.

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The problem

What we hear from banks

1

Long lobby waits during salary days and lunch hours

2

No visibility for branch managers into SLA breaches

3

Walk-in customers can't plan their visit

4

Relationship managers blocked behind teller queues

Tailored queue types for banks

Pre-configured service templates you can spin up in minutes.

N

New account opening

Multi-step KYC with document fields captured at the kiosk.

C

Cash deposit / withdrawal

High-frequency, short service-time queues with FIFO routing.

L

Loan consultation

Skill-routed to certified loan officers; appointment-aware.

L

Locker access

Identity-verified queue with photo capture and dual-control sign-off.

K

KYC re-verification

Periodic compliance flow with auto-prompt and re-issue.

C

Cheque / DD

Quick-service token type for rapid throughput.

A typical visit, end-to-end

From arrival to feedback — designed to remove friction for both visitors and staff.

1

Customer walks in or scans the branch QR from outside

2

Picks the service; kiosk asks for mobile + ID + relationship tier

3

VIP / Priority / FIFO sorted automatically across open counters

4

Display board calls the token; SMS goes to the customer's phone

5

Counter completes the service; NPS feedback link is sent

Outcomes you can expect

−47%
Avg wait time
After enabling priority + skill-routing
+38%
Throughput / counter
Smart no-show handling
4.8★
Avg branch CSAT
Sentiment analysis from feedback

Banks-grade features

Built around the workflows that actually run your lobby.

Multi-branch RBACRelationship-tier priorityAML/KYC document captureATM-skip queuesCompliance audit trail
AVAILABLE ON EVERY SURFACE
  • Live ops dashboard
  • Self-service kiosk
  • TV display board
  • Mobile virtual queue
  • SMS / WhatsApp alerts
  • Real-time everywhere

See it live in your banks workflow.

Spin up the demo in seconds — pre-loaded with branches, services, counters and live tokens.

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← Back to UrSpayce VQMS
Customer stories

See it working at organisations like yours

Case studyA private-sector bank cut branch queues across a 120-branch rolloutRead the story →
FAQ

Frequently asked questions

What is VQMS?
New accounts, KYC updates, cash counters, loan consultations and locker access — orchestrated across counters with priority routing for relationship customers.
What are the main capabilities of VQMS?
VQMS covers Tailored queue types for banks, New account opening, Cash deposit / withdrawal, Loan consultation, and Locker access — managed on one platform with a single login and audit trail.
What can VQMS do in practice?
Self-service kiosk.
Which UrSpayce layer does VQMS belong to?
VQMS is part of the NEXUS layer. NEXUS is the workplace-apps layer — every workplace app on one login.
Does VQMS integrate with our existing systems?
Yes. VQMS is part of the unified UrSpayce platform, which connects with access control, HRMS/HRIS, calendars and single sign-on, and works with your existing hardware where relevant — no rip-and-replace.
UrSpayce visitor queue management for banks — token queuing and teller routing
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