A Fortune-500 GCC brought order to 22,000 employees' parcels
A Fortune-500 Global Capability Center brought order to 22,000 employees' parcels across 3 campuses with end-to-end tracking and proof-of-pickup.
The challenge
Couriers and personal parcels piled up at reception with no tracking, lost items and constant “where is my package” queries.
At 22,000 people, uncontrolled parcels turn reception into a lost-and-found: couriers pile up deliveries, items go missing, and staff field a constant stream of “where is my package?” queries with no way to answer them.
What we deployed
NEXUS Mailroom — inbound logging, recipient notifications, pickup with proof, and a full chain-of-custody record.
Key capabilities- Inbound loggingEvery parcel is logged on arrival with recipient and courier detail.
- Instant notificationsRecipients are alerted the moment their mail arrives.
- Pickup with proofA digital signature confirms handover.
- Chain of custodyA full, searchable audit trail from arrival to pickup.
- Locker & shelf mappingItems are located fast at collection.
- ReportingVolumes and pickup times visible to admin.
How it works
Every parcel is logged and the recipient notified instantly; pickups are confirmed with a digital signature, giving a searchable, auditable trail.
Outcomes
- Every parcel tracked end to end
- Recipients notified the moment mail arrives
- Proof-of-pickup chain of custody
- Reception freed from parcel chaos
The use case in depth
Mailroom is a small daily friction multiplied by tens of thousands of people. Logging every parcel and notifying recipients instantly removes the query load from reception and gives employees certainty about their deliveries.
Proof-of-pickup and chain of custody matter beyond convenience — for anything sensitive or high-value, a searchable, signed record is the difference between an accountable process and a source of disputes.
Explore UrSpayce Mailroom
UrSpayce Mailroom logs every parcel, notifies recipients instantly, captures proof-of-pickup and keeps a full chain-of-custody record.
See UrSpayce Mailroom →Frequently asked questions
How does digital mailroom management work?
Each parcel is logged on arrival, the recipient is notified instantly, and pickup is confirmed with a digital signature — creating a searchable chain-of-custody record from delivery to collection.
Can it handle mailroom volume for a large campus?
Yes. UrSpayce Mailroom is used across multi-campus sites with tens of thousands of employees, removing parcel queries from reception and keeping every item tracked.
Does it provide proof of pickup?
Yes. Handover is confirmed with a digital signature, giving a full chain of custody that's important for sensitive or high-value deliveries.