An auto-components manufacturer put facility maintenance on one queue
An auto-components manufacturer put facility maintenance for 15,000 workers across 8 plants on one measurable queue — QR-raised tickets with SLAs and asset history.
The challenge
Breakdowns and facility issues were reported by phone and paper chits across 8 plants — no SLAs, no history, no accountability.
Reporting breakdowns by phone and paper chit across 8 plants means no SLAs, no history and no accountability — issues fall through, and there's no data to tell which plant or asset is costing the most.
What we deployed
NEXUS Helpdesk — QR-raised tickets, auto-routing to the right team, SLA tracking and asset-linked history.
Key capabilities- QR-raised ticketsAny worker reports an issue by scanning a QR at the spot.
- Auto-routingTickets go to the right technician or team automatically.
- SLA clockEvery ticket carries a resolution deadline that's tracked.
- Asset-linked historyEach machine or asset carries its full service record.
- Plant-by-plant analyticsCompare performance and recurring issues across sites.
- EscalationsOverdue tickets escalate so nothing is lost.
How it works
Any worker raises a ticket from a QR code at the spot; it routes to the right technician with an SLA clock, and every asset carries its full service history.
Outcomes
- Issues logged at the point of failure
- SLA-tracked resolution, not lost chits
- Asset-linked maintenance history
- Plant-by-plant performance visibility
The use case in depth
On a plant floor, the fastest way to lose a maintenance issue is to report it verbally. A QR code at the point of failure turns any worker into a reliable reporter, and auto-routing plus an SLA clock turns a report into an accountable, time-bound job.
Over time the asset-linked history is where the value compounds: every machine accumulates its service record, so teams see which assets fail repeatedly and plant managers get performance visibility they can act on.
Explore UrSpayce Helpdesk
UrSpayce Helpdesk turns QR-raised tickets into SLA-tracked, auto-routed jobs with full asset-linked maintenance history across every plant.
See UrSpayce Helpdesk →Frequently asked questions
How does a QR-based facility helpdesk work?
A worker scans a QR code at the equipment or location to raise a ticket; it auto-routes to the right technician with an SLA clock, and the fix is logged against that asset's history.
Can it track SLAs across multiple plants?
Yes. Every ticket carries a resolution deadline, and plant-by-plant analytics compare performance and recurring issues across all sites from one system.
What is asset-linked maintenance history?
Each machine or asset keeps its full record of tickets and repairs, so teams can spot repeat failures and make evidence-based maintenance and replacement decisions.