A tech company piloted an AI-and-humanoid reception in its flagship lobby
A tech company piloted an AI-and-humanoid reception in its flagship lobby — an always-on, premium welcome that scales in experience without scaling the front-desk team.
The challenge
The lobby wanted a premium, always-on welcome — visitor handling, wayfinding and concierge — without a larger front-desk team.
A flagship lobby wanted a premium, always-on welcome — visitor handling, wayfinding and concierge — without adding a larger front-desk team to deliver it consistently across long hours.
What we deployed
AWNI Reception, Concierge and a Humanoid agent — greeting, visitor handling, wayfinding and concierge, human-in-the-loop.
Key capabilities- AI greeting & conciergeAlways-on welcome and concierge for every visitor.
- Visitor processingHandles check-in and visitor flow.
- WayfindingGuides visitors and answers questions.
- Humanoid agentAnchors the flagship lobby experience.
- Human-in-the-loopEscalates exceptions to a person.
- POC to productionPiloted, then moved into daily use.
How it works
The AI reception greets and processes visitors, answers and guides, and escalates to a human when needed; a humanoid agent anchors the flagship lobby as a POC that moved into daily use.
Outcomes
- Always-on, consistent welcome
- Visitor handling and wayfinding automated
- Human-in-the-loop for exceptions
- Flagship humanoid POC → live use
The use case in depth
Reception is an experience surface, but staffing a premium always-on welcome is expensive. An AI reception — with a humanoid agent anchoring the flagship lobby — delivers a consistent greeting, visitor processing and wayfinding at any hour.
The design keeps a human in the loop for exceptions, so the front desk scales in experience and coverage without a proportional rise in headcount. Starting as a POC that moved into daily use is how a novel format earns its place.
Explore UrSpayce AWNI
UrSpayce AWNI provides AI reception, concierge and a humanoid agent — an always-on welcome with a human in the loop.
See UrSpayce AWNI →Frequently asked questions
What does an AI reception do?
It greets and processes visitors, answers questions and provides wayfinding and concierge, always on, escalating to a human for exceptions — in this case anchored by a humanoid agent in the flagship lobby.
Does AI reception replace front-desk staff?
No. It's human-in-the-loop: the AI handles routine greeting, processing and wayfinding so the front desk scales in experience and coverage without a proportional rise in headcount.
Can it run around the clock?
Yes. The welcome is always-on, delivering a consistent premium experience at any hour.