Product update

Meet the UrSpayce Assistant: your AI guide to the platform, powered by AWNI

19 August 20266 min readUrSpayce

UrSpayce is a big platform. Five layers, dozens of products, and a growing set of AI agents that run the physical workplace — from the front desk to the loading dock. That is a lot to take in from a menu. So we built a faster way in: an assistant you can simply talk to.

Today we’re launching the UrSpayce Assistant — an AI guide that lives on urspayce.com and is powered by AWNI, the same workplace AI we build for our customers. Ask it anything about UrSpayce in plain language, and it answers in seconds. No forms, no sign-up, no digging through pages.

Instead of reading the whole website, just ask it a question. That’s the entire idea.

What is the UrSpayce Assistant?

The UrSpayce Assistant is a small chat window that opens from the bottom-right corner of the website. Behind it sits AWNI, trained on UrSpayce’s products, industries and outcomes. You type a question — “How does visitor management work for a government building?” or “What can VISTA do with my existing CCTV?” — and it replies with a clear, grounded answer and points you to the right page.

Think of it as a product specialist who has read every page on the site and is available around the clock, in any timezone, without a wait.

What you can ask it

The assistant is built around the three things people most want to understand before they talk to sales:

📦 Products

Ask about any part of the platform — visitor management, desk and room booking, facilities and helpdesk, VISTA computer vision, PULSE IoT, AWNI agents, or ProQ procurement. It explains what each does and how they fit together on one platform.

🎯 Use cases

Tell it who you are — a facilities lead, an IT manager, a security team, an airport, a bank, a factory, a government office — and it maps the platform to your situation and the outcome you care about, whether that’s compliance, safety, efficiency or employee experience.

📊 Case studies

Ask what results look like in practice — how organisations use UrSpayce to cut queues, deflect helpdesk tickets, track assets, secure a lobby, or improve space utilisation — and it surfaces the relevant examples and proof points.

And when you’re ready, you can ask it to book a demo — more on that below.

How to use it — in four steps

  1. Open it. Click the green-and-blue chat button in the bottom-right corner of any page on urspayce.com.
  2. Ask, or tap a suggestion. Type your question, or start with one of the suggested prompts — Explore products, Show me use cases, See case studies, or Book a demo.
  3. Follow the answer. The assistant replies in a few seconds and links to the exact pages that go deeper. Keep the conversation going — it remembers the thread, so you can just say “and for hospitals?”
  4. Book a demo when you’re ready. Ask for a demo and a short form opens right inside the chat. Fill it in and our team reaches out — no new tab, no lost context.

Questions to try right now

Not sure where to start? Open the assistant and try any of these:

  • “What is the difference between NEXUS, VISTA, PULSE and AWNI?”
  • “How does touchless visitor check-in work?”
  • “Can UrSpayce use my existing cameras for people-counting and PPE detection?”
  • “What do you offer for government offices and DPDP compliance?”
  • “How do AWNI agents reduce helpdesk tickets?”
  • “Show me how desk and meeting-room booking works.”
  • “Book a demo for a 3-office corporate campus.”

Powered by AWNI

AWNI is UrSpayce’s layer of AI agents and humanoids for the physical workplace. Inside our customers’ buildings, AWNI runs agents for reception, helpdesk, security, concierge and analytics, coordinated by a five-agent core brain that turns a request into real action — logging a visitor, raising a work order, flagging a safety event.

The public UrSpayce Assistant on this website is the same engine, pointed outward. It’s a live preview of what agentic AI feels like: you describe what you want in your own words, and it does the work of finding the answer. If you want the deeper story, read agentic AI for the workplace and AI agents in the physical workplace.

Book a demo without leaving the chat

The old way to book a demo was to stop what you were doing, open a new page, and start over. The assistant removes that friction. Ask to book a demo and a compact form — name, work email, company, phone and what you’d like to see — opens inside the conversation. Submit it and you get an instant confirmation in the chat, and our team follows up to set it up. Everything you were reading stays right where you left it.

How it answers — grounded, not guessing

The assistant is built to be genuinely useful, which means being honest. Its answers are grounded in UrSpayce’s own product and industry knowledge rather than invented on the spot, and it points you to the underlying pages so you can verify and go deeper. If something is better handled by a person, it will say so and offer to connect you with the team.

It runs on the same enterprise foundations as the rest of UrSpayce — SOC 2 Type II, ISO 27001, GDPR and DPDP alignment, and 256-bit AES encryption. You don’t need to sign in or share anything to use it; a demo request only asks for the details our team needs to reach you back.

Where you’ll find it

The assistant is available on every page of urspayce.com — product pages, industry and team solutions, and the blog you’re reading now. Look for the chat button in the bottom-right corner. It travels with you as you browse, so a question is always one click away.

What’s next

This is the first release, and it will keep getting better. On the roadmap: broader language support to match the multilingual UrSpayce site, richer answers with visuals, and deeper links straight into the product experience. AWNI learns as UrSpayce grows — so the assistant will keep pace with every new product and capability we ship.

The best way to understand it is to use it. Open the assistant, ask it something real about your workplace, and see how far a single question gets you. Or book a demo →

Frequently asked questions

What is the UrSpayce Assistant?

It’s an AI chat guide on urspayce.com, powered by AWNI (UrSpayce’s workplace AI). It answers questions about UrSpayce products, use cases and case studies in plain language, and lets you book a demo without leaving the page.

What can I ask it?

Anything about UrSpayce — how a product works (visitor management, desk and room booking, facilities, VISTA computer vision, PULSE IoT, AWNI agents, ProQ procurement), how it applies to your industry or team, and what real results look like. You can also ask it to book a demo.

What is AWNI?

AWNI is UrSpayce’s layer of AI agents and humanoids for the physical workplace — reception, helpdesk, security, concierge and analytics agents plus a five-agent core brain. The same AWNI engine powers this public assistant.

Do I need to sign up to use it?

No. The assistant is open to any visitor on urspayce.com. You can ask questions freely, and a demo request only asks for the details our team needs to contact you.

Where do I find it?

Look for the chat button in the bottom-right corner of any page on urspayce.com. Click it to start a conversation.

See the assistant — and the platform — in action

Open the assistant on any page and ask it anything, or book a live walkthrough of UrSpayce for your visitors, spaces, IoT, computer vision, AI agents and procurement.

Book a free demo