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Quality Customer Care is the first VISTA product — an AI computer-vision layer that turns your existing café, restaurant or retail CCTV into an always-on quality, hygiene, safety and service inspector, with 35+ ready use cases mapped to your SOPs.

Across ten categories — hygiene & PPE, food safety, barista craft, cleanliness, service & POS, operations, queue management, visitor analytics, drive-thru & vehicles and central systems — VISTA flags things like a missing hairnet, an expired espresso shot, an uncleaned table, no cashier present, long queues and more, the moment they happen.

No. VISTA connects to your existing CCTV streams — no new hardware needed. You onboard the cameras you already have, then toggle the use cases and thresholds you care about per site and per camera.

Detections run in real time. Violations are captured with evidence, severity and a timeline, and routed to the right people instantly, so incidents can be acknowledged, assigned and resolved without waiting for a manual spot-check.

Yes. VISTA measures per-vehicle wait time, counts cars and analyses lanes, and recognises vehicles by plate, make and colour — with licence-plate recognition tuned for Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain and Oman formats.

VISTA counts visitors and occupancy, breaks down gender and age-group demographics, maps path heatmaps and dwell time, and raises real-time queue and crowd alerts — so you can staff smarter and lift the customer experience.

VISTA analyses camera streams for events and aggregate analytics rather than building personal profiles, and runs on UrSpayce's enterprise-grade, compliant platform (SOC 2 Type II, ISO 27001, GDPR, DPDP, 256-bit AES) with role-based access to footage and incidents.

Book a demo and we'll set up a 30-minute tailored walkthrough of Quality Customer Care on your own sites — mapping use cases to your SOPs and sharing an ROI and rollout plan.